What We Do

At Cosy London, we're passionate about crafting eye masks that embrace comfort, champion sustainability, and make a meaningful impact. Our mission is to help you experience the rest and relaxation you deserve while contributing to a better world.

Our uniquely smooth and flat masks are designed to cradle you in comfort, whether you're sleeping, meditating, or traveling. The ergonomic shape is enhanced by a thin layer of organic cotton and bamboo blend, along with a smooth, flat Velcro strap, making it fully adjustable and snug. The design gently hugs the ears while softly covering the eyes, providing a soothing sense of comfort—like a gentle hug—every time it’s worn. 

Lovingly handcrafted in East London, each Cosy London mask features TENCEL™ Lyocell—a sustainable fabric renowned for its unparalleled softness, breathability, and temperature-regulating qualities. Made from responsibly sourced wood pulp in Austria, TENCEL™ Lyocell is one of the world’s most sustainable fabrics. It is third-party certified as carbon neutral and fully biodegradable. 

What makes Cosy London truly special is our commitment to ethical production. We proudly collaborate with FabricWorks, a social enterprise that supports women facing barriers to employment, providing them with meaningful work opportunities and paying London Living Wages. Every mask represents more than a restful night—it’s a step toward positive social impact, combining thoughtful design with a deeper purpose.

Our packaging is intentionally minimal, fully recyclable, and carefully chosen to reduce waste.

Cosy London was born from the belief that comfort and care should align with responsibility. With every product, we aim to create timeless essentials that not only feel good but do good—for you and for the planet.

Experience your perfect night's sleep with Cosy London

 

Shipping Policy

Shipping Policy

Thank you for shopping with Cosy London—we're so happy to have you here! Below you'll find everything you need to know about our shipping process.

Order Processing

We aim to process all orders within 2-3 business days (Monday to Friday). Orders aren’t shipped on weekends or public holidays, but we promise to get your Cosy London sleep mask to you as soon as possible!

If we’re experiencing a high volume of orders, there may be slight delays. We’ll always do our best to keep you updated, and if there’s ever a significant delay, we’ll reach out via email.

Shipment Confirmation & Tracking

Once your order is on its way, you’ll receive a Shipment Confirmation email with your tracking number, which will become active within 24 hours.

Shipping Options

UK Customers

📦 Free shipping via Royal Mail tracked.

🚶 London Pickup: If you’d prefer to collect near Victoria Station, just email amanda@cosylondon.co.uk to arrange.

EU Customers

📦 Free shipping via Royal Mail International Tracked.

International (US, Canada, Australia & beyond)

📦 £8.30 standard rate via Royal Mail International Tracked.

Customs & Duties

For orders outside the UK, local customs duties, taxes, or import fees may apply. These vary by country, so we recommend checking with your local customs office for more details.

Postage & Delivery Times

We use Royal Mail services and ship within 48 hours of receiving your order (Monday–Friday). If your order is placed after 4pm on Friday, it will be shipped on Monday.

We’re a small, independent brand, and while we always strive for timely shipping, delivery times are guidance only. We can’t be held responsible for external postal delays, but we’ll always do our best to help if anything goes awry.

Track your order here: https://www.royalmail.com/track-your-item

Sustainable Packaging

We’re committed to sustainability, which is why your order will arrive in recycled packaging. Once it reaches you, we’d love for you to continue the cycle by recycling it too!

If you have any questions, don’t hesitate to reach out—we’re always happy to help. 💛

Contact Us

We’d Love to Hear From You!

Got a question, feedback, or just want to say hello? We’re here and ready to help. At Cosy London, we genuinely value your thoughts and want to make sure your experience with us is nothing short of amazing.

Feel free to drop us an email at amanda@cosylondon.co.uk

We aim to respond within 24 hours.Or call during customer service hours on:+44 7585 228 620

Thank you for supporting Cosy London and being part of our community. We can’t wait to hear from you!

Warmly,
The Cosy London Team

Return Policy

We’re Here to Help – Your Satisfaction Matters to Us

We truly value our customers, and your happiness is our top priority. We're committed to doing everything we can to ensure you’re pleased with your Cosy London experience.

For any refund or return inquiries, please reach out to us at amanda@cosylondon.co.uk

If you’ve received a damaged or faulty item, please contact us within 14 days of delivery, and we’ll be happy to arrange a replacement for you.

Please Note:

  • Return shipping costs are the responsibility of the customer.
  • Unfortunately, shipping fees are non-refundable.

We take great pride in the quality of our products, which are carefully handmade using the finest materials. If, for any reason, you’re not completely satisfied, please don’t hesitate to get in touch at amanda@cosylondon.co.uk We’ll get back to you as soon as possible to make things right.

With love,
The Cosy London Team 🖤

Diversity, Inclusion and Ethical Practices Policy

At Cosy London, we are committed to fostering a culture that celebrates diversity, champions inclusivity, and upholds ethical practices. These values guide everything we do, from how we design and create our products to how we interact with our team, customers, and partners.

Our Commitments



We strive to create a work environment where all individuals feel valued, heard, and empowered. This includes fostering a culture of mutual respect, understanding, and collaboration.



We are dedicated to providing equal opportunities for all, regardless of race, ethnicity, gender, age, disability, religion, sexual orientation, or socioeconomic background. Hiring, promotions, and partnerships are based solely on merit, skills, and alignment with our values.



Cosy London has a zero-tolerance policy for child labor across our supply chain. We work exclusively with partners and suppliers who share our commitment to ethical labor practices. All partners must comply with international labor laws, including the United Nations Convention on the Rights of the Child and International Labour Organization (ILO) standards. Regular audits and reviews are conducted to ensure compliance and maintain transparency in our operations.



Through partnerships like Fabric Works, we ensure that everyone involved in the production of our products is treated fairly, paid a living wage, and works in a safe and supportive environment.



We aim to make our products and communication accessible to a broad and diverse audience. This includes considering a range of needs in the design, marketing, and delivery of our products.



Our materials are sourced with care, prioritizing sustainability and ethical production. We choose suppliers who align with our values of environmental stewardship, fair labor practices, and zero tolerance for exploitation in any form.



We are committed to ongoing learning and growth as a company. Through regular training, listening to diverse perspectives, and engaging with our community, we seek to improve our policies and practices to ensure they remain inclusive, ethical, and equitable.

Our Goals

To collaborate with suppliers and partners who uphold strict ethical standards, including prohibiting child labor and unsafe working conditions.

To represent diverse voices and values in our branding and marketing efforts.

To empower and uplift communities by actively seeking ways to give back through socially impactful initiatives.

Accountability

We hold ourselves accountable for upholding these principles and will regularly review our policies and practices to ensure they align with our mission. Regular supplier audits, transparent reporting, and feedback from our team, customers, and partners are key to maintaining the integrity of our commitments.